Management Training Videos 管理培訓錄像節目
Customer Service 顧客服務
Telephone Skills 電話技巧
Making Every Call Count
成功的電話技巧
The way your company deals with telephone calls is crucial - it’s so easy to make the wrong impression. Making Every Call Count highlights how to make great outbound calls, and how to make the most of every inbound call. This realistic drama video is divided into two parts and follows several different people - a receptionist, a field sales person, a sales administrator, an area office manager and an IT manager - being coached to improve their skills and behaviours.
您機構的員工能否有效地接聽每個撥出及打入的電話？本節目列舉現實工作環境經常出現的實際情?，介紹如何有效地處理每個來電，讓員工工作得更暢順更有生產力。備有中文字幕。
25 & 19 mins
English with Chinese subtitles
成功的電話技巧
The way your company deals with telephone calls is crucial - it’s so easy to make the wrong impression. Making Every Call Count highlights how to make great outbound calls, and how to make the most of every inbound call. This realistic drama video is divided into two parts and follows several different people - a receptionist, a field sales person, a sales administrator, an area office manager and an IT manager - being coached to improve their skills and behaviours.
您機構的員工能否有效地接聽每個撥出及打入的電話？本節目列舉現實工作環境經常出現的實際情?，介紹如何有效地處理每個來電，讓員工工作得更暢順更有生產力。備有中文字幕。
25 & 19 mins
English with Chinese subtitles
Positive Telephone Skills
正確處理電話技巧
This programme demonstrates techniques to help your people deal with the telephone professionally, politely and profitably. It presents a simple 3 point plan for the successful handling of incoming calls:
Be Positive: If someone asks you to do something you can’t do, tell them what you can do instead.
Ask Question: Use questions to expand the information you are getting from the caller.
Take Responsibility: If you really can’t deal with the call yourself, find someone who can and make sure they deal with it promptly.
本節目是介紹如何正確地接聽電話。透過三個主要因素：包括積極，發問問題及接受責任幫助員工改善接聽電話的技巧。以友善樂於助人態度積極回答來電，發問問題去尋找幫助對方的方法，接受責任就是應該對每件工作有責任感。備有粵語及國語配音。
25 mins
English/Cantonese/Mandarin
正確處理電話技巧
This programme demonstrates techniques to help your people deal with the telephone professionally, politely and profitably. It presents a simple 3 point plan for the successful handling of incoming calls:
Be Positive: If someone asks you to do something you can’t do, tell them what you can do instead.
Ask Question: Use questions to expand the information you are getting from the caller.
Take Responsibility: If you really can’t deal with the call yourself, find someone who can and make sure they deal with it promptly.
本節目是介紹如何正確地接聽電話。透過三個主要因素：包括積極，發問問題及接受責任幫助員工改善接聽電話的技巧。以友善樂於助人態度積極回答來電，發問問題去尋找幫助對方的方法，接受責任就是應該對每件工作有責任感。備有粵語及國語配音。
25 mins
English/Cantonese/Mandarin
