Management Training Videos 管理培訓錄像節目
Retail Management 零售管理
Choices
抉擇：財產縮水
The goal of this videotape is to increase your awareness of the problem of Shrink, which is the unexplained disappearance of merchandise at inventory time. There are three main causes of Shrink: 1) External Theft of Shoplifting; 2) Administrative or Paperwork Errors; and 3) Employee Theft.
This training pack deals with the last two causes - those areas directly under our control. The story begins with two young women, Laura and Kim, as they began their careers in retails.
貨物無故失蹤直接引致公司金錢上的損失。導致損失大致可分為三個主要原因，包括：外來盜竊、人為疏忽和內部盜竊。本節目透過兩位女主角所選的「抉擇」，以警惕員工要選擇正確的做法。備有粵語及國語配音。
18 mins
English/Cantonese/Mandarin
抉擇：財產縮水
The goal of this videotape is to increase your awareness of the problem of Shrink, which is the unexplained disappearance of merchandise at inventory time. There are three main causes of Shrink: 1) External Theft of Shoplifting; 2) Administrative or Paperwork Errors; and 3) Employee Theft.
This training pack deals with the last two causes - those areas directly under our control. The story begins with two young women, Laura and Kim, as they began their careers in retails.
貨物無故失蹤直接引致公司金錢上的損失。導致損失大致可分為三個主要原因，包括：外來盜竊、人為疏忽和內部盜竊。本節目透過兩位女主角所選的「抉擇」，以警惕員工要選擇正確的做法。備有粵語及國語配音。
18 mins
English/Cantonese/Mandarin
No Thanks, Just Looking
零售業銷售技巧
Increase sales! This program demonstrates the most effective retail selling techniques as your associates follow the experiences of Jackie at her new job. Power-packed strategies are sure to increase the sales potential of new and veteran associates alike.
Key training points:
- Importance of product knowledge
- Analyze sales for continued growth
- Sell substitutes and add-on items
- Discover customer wants and needs.
本節目介紹有效的銷售技巧，幫助員工明白要認識貨品的重要性，有效地提高營業額。備有粵語及國語配音。
24 mins
English/Cantonese/Mandarin
零售業銷售技巧
Increase sales! This program demonstrates the most effective retail selling techniques as your associates follow the experiences of Jackie at her new job. Power-packed strategies are sure to increase the sales potential of new and veteran associates alike.
Key training points:
- Importance of product knowledge
- Analyze sales for continued growth
- Sell substitutes and add-on items
- Discover customer wants and needs.
本節目介紹有效的銷售技巧，幫助員工明白要認識貨品的重要性，有效地提高營業額。備有粵語及國語配音。
24 mins
English/Cantonese/Mandarin
The Power of Suggestion
建議式推銷技巧
The goal of this videotape is to help your employees increase their effectiveness as a retail associate through the development of suggestive selling skills. It assumes that they have already acquired a basic working knowledge of selling skills, including the approach and greeting, needs discovery presentation and demonstration, handling objections and closing.
如何推高銷售營業額呢？其實大部份的顧客都會接受售貨員的介紹去購買的。本節目介紹建議式推銷技巧，幫助提高營額。備有粵語及國語配音。
20 mins
English/Cantonese/Mandarin
建議式推銷技巧
The goal of this videotape is to help your employees increase their effectiveness as a retail associate through the development of suggestive selling skills. It assumes that they have already acquired a basic working knowledge of selling skills, including the approach and greeting, needs discovery presentation and demonstration, handling objections and closing.
如何推高銷售營業額呢？其實大部份的顧客都會接受售貨員的介紹去購買的。本節目介紹建議式推銷技巧，幫助提高營額。備有粵語及國語配音。
20 mins
English/Cantonese/Mandarin
The Right Start
好的開始
Designed to reduce turnover and slow starts by new associates by teaching supervisors how to do a better job of orientation and training. Get off to ‘the right start’ by: Preparing new employees for the first day on the job; Setting goals and objectives; and ensuring expectations.
Key training points:
- Preparing new employees for their first day
- Setting goals and objectives
- Communicating expectations effectively
對剛上班的員工來說，適當的培訓和指引是非常重要的，否則他們會不知所措無從入手。避免員工的流失，你必須為新員工準備一份適合他們的迎新培訓。備有粵語及國語配音。
22 mins
English/Cantonese/Mandarin
好的開始
Designed to reduce turnover and slow starts by new associates by teaching supervisors how to do a better job of orientation and training. Get off to ‘the right start’ by: Preparing new employees for the first day on the job; Setting goals and objectives; and ensuring expectations.
Key training points:
- Preparing new employees for their first day
- Setting goals and objectives
- Communicating expectations effectively
對剛上班的員工來說，適當的培訓和指引是非常重要的，否則他們會不知所措無從入手。避免員工的流失，你必須為新員工準備一份適合他們的迎新培訓。備有粵語及國語配音。
22 mins
English/Cantonese/Mandarin
Take A Good Look
防止店舖盜竊
Help sales associates learn how to effectively deter shoplifting! Loaded with examples of how and when shoplifters will try to steal, this program takes a step-by-step approach to examine how sales associates can deter theft simply by staying alert and keeping their eyes on their customers.
店舖盜竊的手法可說是五花八門。最重要是懂得當機立斷，遇到有人盜竊時不要避而不見。防止店舖盜竊是最有效，最安全，最迅速和最低成本保障生命財產的方法。備有粵語及國語配音。
18 mins
English/Cantonese/Mandarin
防止店舖盜竊
Help sales associates learn how to effectively deter shoplifting! Loaded with examples of how and when shoplifters will try to steal, this program takes a step-by-step approach to examine how sales associates can deter theft simply by staying alert and keeping their eyes on their customers.
店舖盜竊的手法可說是五花八門。最重要是懂得當機立斷，遇到有人盜竊時不要避而不見。防止店舖盜竊是最有效，最安全，最迅速和最低成本保障生命財產的方法。備有粵語及國語配音。
18 mins
English/Cantonese/Mandarin
Take This Job and Love It
投入熱愛工作（零售業）
This fast-placed, informative program is designed to introduce new associates to the particular benefits and responsibilities of a position in retail. It can be used as a stand-alone program, or as a supplement to your existing orientation program covering specific store polices and procedures. Very upbeat and motivational!
加入充滿挑戰性的零售業成為當中的一份子，你除了學會一些銷售技巧外，亦學會與人相處之道，對你將來事業發展獲益良多。本節目介紹例如員工應有的態度，外表儀容，基本的顧客服務和處理投訴技巧等。備有粵語及國語配音。
8 mins
English/Cantonese/Mandarin
投入熱愛工作（零售業）
This fast-placed, informative program is designed to introduce new associates to the particular benefits and responsibilities of a position in retail. It can be used as a stand-alone program, or as a supplement to your existing orientation program covering specific store polices and procedures. Very upbeat and motivational!
加入充滿挑戰性的零售業成為當中的一份子，你除了學會一些銷售技巧外，亦學會與人相處之道，對你將來事業發展獲益良多。本節目介紹例如員工應有的態度，外表儀容，基本的顧客服務和處理投訴技巧等。備有粵語及國語配音。
8 mins
English/Cantonese/Mandarin
