Customer Service Gone Viral
顧客服務：網絡爆紅
You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it.

"Customer Service Gone Viral" video program shows how to avoid customer service problems that lead to negative feedback. The video's host guides viewers through a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, rants and blogs. Each problem in the video is followed by a practical, real world solution.

This program not only shows you how to avoid becoming an embarrassing internet sensation - it also demonstrates how to provide excellent service that will lead to rave reviews.

現今幾乎我們所做的一切，都有機會被記錄、審查甚至傳播至全世界。毫無疑問，客戶購買的決定是建基於他們在網上所看到的一切。對於這種新的客戶反饋形式，你可以做些什麼以作防範？本節目介紹如何避免顧客的負面反饋在互聯網上爆紅。然而，優質的服務也會在網上得到好評如潮。備有中文字幕、粵語及國語配音。


16 mins
English with Chinese subtitles/Cantonese/Mandarin